Honesty, trust and integrity are essential for meeting the highest standards of corporate governance. They’re not just the responsibility of our senior officers and our board of directors. We’re all responsible. Corporations don’t have a conscience. People do. Our ethics are the sum of all the decisions each of us makes every day. If you want to find out how strong a company’s ethics are, don’t listen to what its people say. Watch what they do. This is even more important in our industry because everything we do is built on relationships. It doesn’t happen in one day on the job, or in one quarter. It is earned relationship by relationship.
We behave ethically when we:
We want compliance to be part of our culture, an extension of our code of ethics. Everyone shapes the risk culture of our company. We encourage all associates to identify and bring risk forward. We should thank them for doing so, not penalize them
We’re proud when we can do what’s right for our customers and community and make a fair profit at the same time. Our customers and brand partners are our friends. We advocate for their best interests. We want them to feel as if they’re part of our family—We put their interests first by: